If you are not satisfied with your purchase for any reason, you can refund, exchange or receive a credit (valid for 6 months) within 10 days of receiving your order by emailing or phoning us. The following terms and conditions must apply to qualify for a refund, exchange or credit:
Items must be unworn, and not tarnished, damaged or altered. (For hygiene reasons, please ensure that the hygiene strip remains intact and underwear is worn when trying on garments).
Packaging, tags and labels should be attached and in the same condition as received.
The item should be returned within 10 days (from the day your receive to the day you send to Hipkin)
Proof of purchase – receipt or credit card copy available for proof of purchase on request
Sale items are final sale only and cannot be returned, exchanged or credited.
hipkin reserves the right to refuse returns of items when they do not meet the conditions set out above.
Please note, the cost of return delivery is not covered by Hipkin and remains the responsibility of the buyer. *We recommend that you use tracked or registered mail carrier service for the return of your goods as it is your responsibility to deliver the goods to hipkin.
We thoroughly check all items for faults or damages prior to dispatch. However, should your items be damaged or opened on receipt, please advise us immediately by emailing firstname.lastname@example.org